Cancellation Policy

Standard Cancellation Policy

• Free Cancellation: You can cancel your booking up to 48 hours before your scheduled tour time and receive a full refund.
• Cancellations Made Within 48 Hours: If you cancel within 48 hours of your scheduled tour, no refund will be issued. We may offer the option to reschedule the tour, subject to availability. If rescheduling is not possible, the booking will be considered a cancellation, and no refund will be provided.
• No Shows: If you do not show up for your tour without prior notice, no refund or rescheduling will be allowed.

2. Rescheduling Your Tour

If you wish to change the date or time of your tour:

• Reschedule More Than 48 Hours in Advance: You can reschedule your tour free of charge, based on availability.
• Reschedule Within 48 Hours: If you need to reschedule within 48 hours of your tour, we will do our best to accommodate you, but please note that a rescheduling fee may apply depending on the circumstances.

3. Weather Conditions

We want to ensure your safety and enjoyment. If weather conditions make it unsafe to proceed with the tour (e.g., storms, high winds, etc.), we reserve the right to cancel the tour. In such cases:

• Full Refund or Rescheduling: You will have the option to either receive a full refund or reschedule your tour for a later date, based on availability.

4. Special Circumstances (Illness, Emergencies, etc.)

We understand that unforeseen situations such as illness or emergencies may occur. If you need to cancel due to such circumstances:

• Contact Us: Please reach out to our customer service team as soon as possible at [Your Contact Info].
• Review on a Case-by-Case Basis: We will review each situation individually and offer the possibility of rescheduling or providing a refund, depending on the circumstances.

5. Group Bookings & Private Tours

• Group Bookings: If you have made a group booking (more than [X] persons), a non-refundable deposit may apply at the time of booking. The remainder of the payment will be subject to the same cancellation policy.
• Private Tours: For private tours, cancellations or reschedules made within 7 days of the tour may incur additional fees. Please contact us for specific details.

6. Refund Process

Refunds will be processed to the original payment method. Depending on your payment provider, it may take 5-7 business days for the refund to appear in your account. Please note that the processing time can vary depending on your bank or payment service provider.

7. How to Cancel Your Booking

To cancel or modify your booking, please follow these steps:

1. Log in to your Regiondo account (or the booking system you used).
2. Navigate to your bookings and select the one you wish to cancel.
3. Follow the prompts to cancel or reschedule.
4. Alternatively, you can contact our customer service team directly at our contact info to assist you with the cancellation or rescheduling.

8. Contact Us

If you have any questions about our cancellation policy or need assistance, feel free to contact us at:

• Email
• Phone

We appreciate your understanding and look forward to welcoming you on board!