Payment & Security Information
At Fort Sail d.o.o., we prioritize the safety and convenience of your booking experience. Below, you'll find all the information you need regarding our payment options, security measures, and the booking system we use to ensure your transaction is smooth and secure.
Secure Payment Process
We use the Regiondo Booking System to ensure a seamless and secure booking experience. Regiondo is a trusted platform for booking tours, and it provides several secure payment methods to suit your preferences.
- Accepted Payment Methods:
- Credit & Debit Cards: We accept all major credit cards including Visa, MasterCard, and American Express.
- PayPal: For easy online payments using your PayPal account or linked cards.
- Bank Transfers: Available for larger group bookings or specific requests (please contact us for details).
- Other Local Payment Options: Depending on your region, additional payment methods may be available.
After selecting your tour, you will be redirected to the secure Regiondo payment gateway to complete your booking. All transactions are processed using industry-standard encryption protocols to ensure the security of your personal and financial information.
Security Measures
We take your security seriously, which is why we have implemented various security features to protect your personal data:
- SSL Encryption: Your data is encrypted during transmission to protect it from unauthorized access. We use the latest SSL (Secure Sockets Layer) technology, ensuring all information you provide is safely encrypted.
- PCI DSS Compliance: Our payment processing system complies with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling of your credit card details.
- Regiondo’s Secure Payment Gateway: Regiondo employs state-of-the-art security protocols to safeguard your payment data. They use secure and encrypted connections to process transactions, ensuring the highest level of protection.
- Two-Factor Authentication: For added security, we may require two-factor authentication (2FA) for certain transactions. This step provides extra protection against unauthorized access to your booking account.
Booking Confirmation
Once your payment has been successfully processed, you will receive a booking confirmation email from us. This email will contain:
- Booking Reference Number
- Tour Details: Date, time, and location of your tour.
- Payment Receipt: A breakdown of your payment and a confirmation of the amount charged.
- Cancellation Policy: Important information about our cancellation terms and conditions.
If you do not receive your confirmation email within 24 hours of booking, please check your spam or junk folder. If it’s not there, feel free to contact our customer support team at [Customer Support Email/Phone Number].
Cancellation & Refund Policy
We understand that plans can change. Please review our cancellation and refund policy carefully before booking your tour.
- Standard Cancellation Policy: Cancellations made at least 48 hours before the scheduled tour time are eligible for a full refund.
- Late Cancellations & No Shows: Cancellations within 48 hours or failure to show up will result in a charge for the full amount of the booking.
- Refunds: Refunds will be processed back to your original payment method, which may take 5-7 business days depending on your bank or payment provider.
For more information about cancellations, please refer to our full Cancellation Policy.
Questions & Support
If you have any questions or concerns regarding the payment process, security measures, or booking details, our support team is here to help. You can reach us at:
We’re committed to providing you with a secure and hassle-free booking experience. Thank you for choosing Fort Sail d.o.o.!
Privacy and Data Protection
We are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and protect your data. For more details, please refer to our Privacy Policy.
